Refund Policy

Effective Date: July 9, 2026

Product: Raise Import Pro (the "Plugin")

Provider: Raise Studio ("we," "us," or "our")

1. Overview

We stand behind the quality of Raise Import Pro and want you to purchase with confidence. This Refund Policy outlines the conditions under which you may request and receive a refund for your purchase.

2. Money-Back Guarantee

2.1 14-Day Refund Window

We offer a 14-day money-back guarantee on all license purchases. If you are not satisfied with the Plugin for any reason, you may request a full refund within 14 calendar days from the date of purchase.

2.2 Scope

The money-back guarantee applies to:

Initial purchases of any license tier (Single Site, Multi Site);
First-time renewals (if auto-renewed and not used during the new term).

The money-back guarantee does NOT apply to:

Subsequent renewals beyond the first;
License upgrades (price difference refund may be considered on a case-by-case basis);
Purchases made through unauthorized resellers or third-party marketplaces.

3. How to Request a Refund

3.1 Request Procedure

To request a refund, send an email to 494901823@qq.com with the following information:

Subject line: "Refund Request - [Your Order ID]"
Order ID: Your Paddle order number or transaction ID;
License key: The license key associated with your purchase;
Reason: A brief explanation of why you are requesting a refund (optional but appreciated).

3.2 Processing Time

We will acknowledge your request within 2 business days and process approved refunds within 5-10 business days. The actual time for funds to appear in your account depends on your payment method and financial institution.

3.3 Refund Method

Refunds are issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method or account.

4. Grounds for Refund

4.1 Eligible Reasons

Refunds may be granted for any of the following reasons, within the 14-day window:

The Plugin does not function as described in our documentation;
You encounter a critical bug that we are unable to resolve within a reasonable time;
The Plugin is incompatible with your environment and no workaround is feasible;
You accidentally purchased the wrong license or duplicate licenses;
You changed your mind (no specific reason required within the 14-day window);
You were charged after canceling auto-renewal but the cancellation was not processed in time.

4.2 Ineligible Reasons

Refunds will generally NOT be granted in the following circumstances:

Beyond 14 days: The refund window has expired;
Repeated refunds: You have previously received a refund for the same or a related product;
Abuse of terms: Evidence of license abuse, fraud, or unauthorized distribution;
Disputes/chargebacks filed: If you have filed a payment dispute or chargeback with your bank or Paddle, we cannot process a refund directly — it must be resolved through the dispute process;
Third-party conflicts: The issue is caused by a conflict with third-party plugins, themes, or server configurations beyond our control (though we encourage you to contact support first — most issues are resolvable);
Feature requests: You require a feature that is not listed in our documentation or product description.

5. Chargebacks & Payment Disputes

We encourage you to contact us before filing a chargeback or payment dispute. Most issues can be resolved quickly, and a chargeback may actually delay your refund.

If you file a chargeback without first contacting us, we reserve the right to:

Suspend or terminate your license;
Dispute the chargeback with supporting documentation;
Blacklist your account from future purchases.

6. Refund Consequences

6.1 Upon Refund Approval

When a refund is issued:

Your license is immediately revoked;
You must cease all use of the Plugin;
You must delete all copies of the Plugin from your server(s);
You will no longer receive updates or support;
Any data imported using the Plugin remains on your server — we have no access to it and cannot delete it.

6.2 Re-Purchase After Refund

You may purchase a new license at any time after receiving a refund. However, repeated refund-and-repurchase patterns may be flagged as abuse and result in declined orders.

7. Subscription Cancellation

7.1 Canceling Auto-Renewal

You may cancel auto-renewal at any time through:

Your Paddle account dashboard;
Contacting us at 494901823@qq.com.

Canceling auto-renewal does NOT trigger a refund for the current term. Your license remains active until the end of the paid term.

7.2 Canceling Within the Refund Window

If you cancel a subscription within the 14-day refund window and request a refund, the refund policy above applies. If you cancel after the refund window, no refund is provided.

8. Free Trials

We may offer free trials from time to time. Free trials are provided "as is" and do not entitle you to any refund or compensation. No payment information is required for free trials unless explicitly stated.

9. Exceptions & Special Circumstances

We understand that exceptional situations arise. If your circumstances fall outside the standard refund criteria, you may still contact us. We review such cases on an individual basis and may offer:

A partial refund;
Store credit toward another product;
An extended support arrangement.

All exceptions are granted at our sole discretion and do not create any precedent or obligation.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date. The policy in effect at the time of your purchase governs your refund rights for that purchase.

11. Contact

For refund requests or questions about this policy:

Email: 494901823@qq.com
Subject: Refund Request - [Your Order ID] (for refund requests)
Subject: Refund Policy Question (for general inquiries)

We aim to respond to all refund-related inquiries within 2 business days.

Last updated: July 9, 2026