Import for Filament

Terms of Service

Terms of Service

Effective Date: July 9, 2026

Product: Raise Import Pro (the "Plugin")

Provider: Raise Studio ("we," "us," or "our")

1. Acceptance of Terms

By purchasing, downloading, installing, or using Raise Import Pro, you ("Customer" or "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Plugin.

These Terms apply to all editions of the Plugin, including free trials, single-site licenses, and multi-site licenses.

2. License Grant

2.1 License Types

We offer the following license types, each governed by the specific terms set forth at the time of purchase:

License Sites Support Updates
Single Site 1 production domain Duration of license Duration of license
Multi Site Up to the purchased number of domains Duration of license Duration of license

2.2 Permitted Use

Subject to payment of applicable fees and compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable license to:

  • Install and use the Plugin on the number of sites specified in your license;
  • Make one backup copy for disaster recovery purposes;
  • Modify the Plugin's source code for your own internal use, provided that such modifications do not circumvent licensing, authentication, or payment mechanisms.

2.3 Restrictions

You may NOT:

  • Redistribute, resell, sublicense, or lease the Plugin to any third party;
  • Use the Plugin on more sites than your license permits;
  • Remove, obscure, or alter any copyright notices, trademarks, or licensing mechanisms;
  • Reverse engineer, decompile, or disassemble the Plugin except as expressly permitted by applicable law;
  • Use the Plugin to build a competing product or service;
  • Circumvent any license validation, activation, or enforcement mechanisms.

3. License Validation & Activation

3.1 Activation

The Plugin requires activation via the Raise License Server. You must provide a valid license key and the domain(s) where the Plugin will be used. We reserve the right to validate license authenticity at any time.

3.2 Domain Changes

You may change the registered domain(s) through your license management dashboard. Domain changes are subject to a reasonable frequency limit to prevent abuse.

3.3 Offline / Local Use

The Plugin may be configured to operate in environments without continuous internet access, subject to periodic re-validation requirements as specified in your license terms.

4. Payments & Fees

4.1 Pricing

All prices are displayed at the point of purchase and are subject to change. Price changes do not affect existing licenses during their active term.

4.2 Payment Processor

Payments are processed through Paddle, our authorized reseller and merchant of record. By making a purchase, you agree to Paddle's terms of service and privacy policy.

4.3 Taxes

All prices are exclusive of applicable taxes unless otherwise stated. You are responsible for any sales, use, value-added, or other taxes imposed by your jurisdiction.

4.4 Renewals

Unless stated otherwise at the time of purchase, licenses are subscription-based and renew automatically. You may cancel auto-renewal at any time through your Paddle account or by contacting us before the renewal date.

5. Refunds

Refunds are governed by our Refund Policy, which is incorporated by reference into these Terms. In summary, we offer a 14-day money-back guarantee from the date of purchase, subject to the conditions outlined in the Refund Policy.

6. Support & Updates

6.1 Support

During your active license period, you are entitled to technical support through our designated support channels (email, ticketing system). Support covers:

  • Installation guidance;
  • Bug fixes and troubleshooting;
  • Usage questions related to documented features.

Support does NOT cover:

  • Custom development or modifications;
  • Third-party plugin or theme conflicts outside our control;
  • Server configuration or hosting environment issues.

6.2 Updates

You are entitled to all updates (minor and major) released during your active license period. After license expiration, you may continue using the last version available to you but will not receive further updates.

7. Intellectual Property

7.1 Ownership

We retain all right, title, and interest in and to the Plugin, including all intellectual property rights. The Plugin is licensed, not sold. These Terms do not transfer any ownership rights.

7.2 Feedback

Any suggestions, feature requests, or feedback you provide may be used by us without restriction or compensation.

7.3 Third-Party Components

The Plugin may include open-source or third-party components. Such components are subject to their own license terms, which we make available in the Plugin documentation.

8. Data & Privacy

8.1 License Validation Data

During license activation and periodic validation, the Plugin transmits the following data to our license server:

  • License key;
  • Domain name(s);
  • Plugin version;
  • PHP version and environment metadata.

This data is used solely for license enforcement and is handled in accordance with our Privacy Policy.

8.2 Customer Data

The Plugin processes data that you import through it (e.g., CSV/Excel file contents). This data is processed locally on your server. We do NOT collect, store, transmit, or have access to your imported data, database contents, or any data processed by the Plugin on your infrastructure.

8.3 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.

9. Disclaimer of Warranties

THE PLUGIN IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Plugin will meet your specific requirements;
  • The Plugin will be uninterrupted, timely, secure, or error-free;
  • Any errors or defects will be corrected;
  • The Plugin is compatible with all third-party software or hosting environments.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RAISE STUDIO, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLUGIN.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PLUGIN IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Raise Studio and its affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Plugin in violation of these Terms;
  • Your violation of any applicable law or regulation;
  • Your infringement of any third-party rights.

12. Termination

12.1 By You

You may terminate these Terms at any time by ceasing all use of the Plugin and deleting all copies. No refund will be provided upon voluntary termination, except as provided in our Refund Policy.

12.2 By Us

We may suspend or terminate your license immediately if:

  • You breach any material term of these Terms;
  • You engage in unauthorized distribution or resale;
  • Your payment is reversed, charged back, or fraudulent;
  • You circumvent license validation mechanisms.

Upon termination, you must immediately cease all use of the Plugin and delete all copies.

12.3 Survival

Sections 7 (Intellectual Property), 8 (Data & Privacy), 9 (Disclaimer), 10 (Limitation of Liability), 11 (Indemnification), and 13 (General Provisions) survive termination.

13. General Provisions

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of China, without regard to conflict of law principles. Any disputes shall be submitted to the exclusive jurisdiction of the competent courts in Shenzhen, China.

13.2 International Use

If you access the Plugin from outside China, you are responsible for compliance with local laws. We make no representation that the Plugin is appropriate or available for use in all locations.

13.3 Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

13.4 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding the Plugin and supersede all prior agreements and understandings.

13.5 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely approximates the original intent.

13.6 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision.

13.7 Amendments

We reserve the right to modify these Terms at any time. We will notify you of material changes via email (if available) or through our website. Continued use of the Plugin after changes constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Plugin.

13.8 Assignment

You may not assign or transfer these Terms or your license without our prior written consent. We may assign these Terms without restriction.

13.9 Language

These Terms are provided in English and Chinese. In case of any discrepancy, the English version shall prevail.

14. Contact Information

For questions about these Terms, please contact us:

Last updated: July 9, 2026