Privacy Policy
Privacy Policy
Effective Date: July 9, 2026
Product: Raise Import Pro (the "Plugin")
Provider: Raise Studio ("we," "us," or "our")
1. Introduction
Raise Studio is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Raise Import Pro, visit our website, or interact with our services.
This policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Personal Information Protection Law of the People's Republic of China (PIPL).
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Purchase a license: Name, email address, billing address, and payment information (payment details are processed by Paddle — we do not store full credit card numbers);
- Contact support: Name, email address, and any information you include in your support request;
- Subscribe to communications: Email address for newsletters or product updates.
2.2 Information Collected Automatically
When the Plugin communicates with our license server, we automatically collect:
| Data | Purpose |
|---|---|
| License key | License validation and enforcement |
| Domain name(s) | License binding verification |
| Plugin version | Compatibility checks and update notifications |
| PHP version | Environment compatibility monitoring |
2.3 Information Collected via Our Website
When you visit our website (https://raise-studio.cn), we may collect:
- IP address;
- Browser type and version;
- Operating system;
- Referring URL;
- Pages visited and time spent;
- Date and time of visit.
This data is collected through standard server logs and may use cookies or similar technologies.
2.4 Information We Do NOT Collect
We do NOT collect, access, or store:
- Data you import through the Plugin (CSV/Excel file contents);
- Your database contents;
- Any data stored on your server or hosting environment;
- User data of your application's end users;
- Server credentials or configuration details.
The Plugin processes all import data locally on your infrastructure. We have no technical capability to access this data.
3. How We Use Your Information
We use collected information for the following purposes:
| Purpose | Legal Basis (GDPR) |
|---|---|
| License activation, validation, and enforcement | Contractual necessity |
| Processing payments and fulfilling orders | Contractual necessity |
| Providing technical support | Contractual necessity / Legitimate interest |
| Sending license-related notifications (renewals, expiry) | Contractual necessity |
| Improving the Plugin and our services | Legitimate interest |
| Detecting and preventing fraud or abuse | Legitimate interest |
| Sending marketing communications (with consent) | Consent |
| Complying with legal obligations | Legal obligation |
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on the following legal grounds:
- Contractual necessity: Processing is necessary to perform our contract with you (e.g., license activation, payment processing);
- Legitimate interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, product improvement), provided such interests are not overridden by your rights;
- Consent: Where you have given explicit consent (e.g., marketing emails);
- Legal obligation: Where processing is required by applicable law.
You have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
5. Data Sharing & Disclosure
5.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business:
| Provider | Service | Data Shared |
|---|---|---|
| Paddle | Payment processing, merchant of record | Name, email, billing details, purchase information |
| License Server (self-hosted) | License validation | License key, domain, plugin version |
All service providers are contractually obligated to protect your data and use it only for the services we request.
5.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal requests (e.g., subpoena, court order, or government investigation).
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
5.4 No Sale of Personal Data
We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.
6. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer data internationally, we implement appropriate safeguards, including:
- Standard Contractual Clauses (SCCs): For transfers from the EEA/UK to third countries;
- Data processing agreements: With all service providers handling personal data;
- Adequacy decisions: Where applicable.
7. Data Retention
We retain your information only as long as necessary for the purposes described in this policy:
| Data Category | Retention Period |
|---|---|
| License and purchase records | Duration of license + 2 years (for legal/tax compliance) |
| Support communications | 2 years from last interaction |
| Website analytics logs | 12 months |
| Marketing consent records | Until consent is withdrawn |
Upon request, we will delete or anonymize your personal data, subject to legal obligations requiring retention.
8. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (TLS 1.2+);
- Server-side access controls and authentication;
- Regular security assessments;
- Minimal data collection principles.
However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
9. Your Rights
9.1 GDPR Rights (EEA/UK Residents)
You have the following rights regarding your personal data:
- Right of access: Request a copy of your personal data;
- Right to rectification: Correct inaccurate or incomplete data;
- Right to erasure ("right to be forgotten"): Request deletion of your data;
- Right to restrict processing: Limit how we use your data;
- Right to data portability: Receive your data in a structured, machine-readable format;
- Right to object: Object to processing based on legitimate interests;
- Right to withdraw consent: Withdraw consent at any time (for consent-based processing);
- Right to lodge a complaint: File a complaint with your local data protection authority.
9.2 CCPA Rights (California Residents)
California residents have the following rights:
- Right to know: Request disclosure of categories and specific pieces of personal data collected;
- Right to delete: Request deletion of personal data;
- Right to opt-out: Opt out of the sale of personal data (we do not sell data);
- Right to non-discrimination: Not be discriminated against for exercising CCPA rights.
9.3 PIPL Rights (China Residents)
Residents of China have rights under the PIPL, including:
- Right to know and decide: Know how your data is processed and decide whether to consent;
- Right to access and copy: Access and obtain copies of your personal data;
- Right to rectification and deletion: Correct or delete inaccurate or unnecessary data;
- Right to portability: Transfer your data to another processor;
- Right to object: Object to automated decision-making and certain processing activities.
9.4 How to Exercise Your Rights
To exercise any of these rights, contact us at 494901823@qq.com. We will respond within the timeframe required by applicable law (typically 30 days). We may request verification of your identity before processing your request.
10. Cookies
Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Types of cookies we may use:
- Essential cookies: Required for basic website functionality;
- Analytics cookies: Help us understand how visitors use our website;
- Preference cookies: Remember your preferences and settings.
11. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly. If you believe we have collected data from a child, please contact us immediately.
12. Third-Party Links
Our website or documentation may contain links to third-party websites (e.g., Paddle, documentation platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via:
- Email notification (if we have your email on file);
- Notice on our website;
- In-Plugin notification where applicable.
The "Effective Date" at the top of this policy indicates when it was last revised. Continued use of the Plugin after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: 494901823@qq.com
- Website: https://raise-studio.cn
- Data Protection Officer: Contact via the email above
15. Supervisory Authority
If you believe our processing of your personal data violates applicable law, you have the right to lodge a complaint with your local data protection supervisory authority.
Last updated: July 9, 2026